Returns
We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, we aim to make the returns process as simple as possible. For health and safety reasons, Khanya Craft Coffee Limited cannot accept returned food products.
We offer returns free of charge under specific circumstances.
Please see this page here on the DPD website. Pick Khanya Craft Coffee Limited as a retailer and then follow the process.
Goods can be returned through An Post or other to Unit b1 Damastown industrial Park, Damastown Close Dublin 15 eircode D15 RYY9
Please contact us at contactus@khanyacraftcoffee.com for any other questions.
Coffee
Please note that for best results we recommend you purchase our coffee as whole-bean for espresso since each machine utilises different grind settings, our grind might not suit the Espresso Machine that you have at home.
If you are having issues and the coffee is not coming through or is too watery, please see the below links for guidance. In a lot of cases the Espresso Machines need to have a cleaning cycle or descaler process as this might be causing the issue.
- Descaling Process: https://www.youtube.com/watch?v=WxJxMesoW80
- Cleaning Process: https://www.youtube.com/watch?v=WMnYMjJWKRU
3rd Party Suppliers - Equipment
For coffee machine equipment there is no refund after purchase, as per our supplier's terms. However, if the equipment that you purchase is faulty, we will gladly assist and provide all the information that you need to exchange the item with the manufacturer.
Contact Details for Sage Machines
If there is a fault with the product and it is in warranty, then you are best to contact Sage support who will look after you. Below are contact details for Sage:
- For Returns: returns@beaumex.ie
- Faulty Goods Support: Telephone: 1800 932 369
- Web Chat and Online Support: Visit here
- Replace Sage Machine Parts: Order here
